(1) Professional360 GmbH is a company based in Germany, and developer and producer of the 360° panorama photo camera with the brand Panono camera. Professional360 GmbH runs the website that allows orders or preorders of the Panono camera. Furthermore, Professional360 GmbH provides on its website additional services relating to the Panono camera.


(2) The services of the website are offered to the user by Professional360 GmbH, Leipziger Strasse 48, 10117 Berlin, Germany (hereinafter referred to as ”Panono”).


(3) The use of all services and thereby established legal relationship between Panono and the user shall exclusively be governed by the following terms of use. By accessing and using the services, the user agrees to be bound by these terms of use, the code of conduct and the privacy policy. These terms of use apply to all contents, services and other features that Panono offers on Any deviating terms and conditions of the user shall not be acknowledged, unless Panono explicitly agrees to their application in writing.


(4) These terms of use shall apply to both entrepreneurs (§ 14 German Civil Code) and consumers (§ 13 German Civil Code). Consumer is any natural person, who enters into a legal transaction for purposes that neither be attributed to his trade or business nor to his work as a self-employed person. Entrepreneur is any natural or legal entity or a legally responsible unincorporated firm, who acts commercially or independently at the time of conclusion of a legal transaction. Provided that the user acts as entrepreneur (§14 German Civil Code), legal person under public law or as special fund under public law, these terms of use shall apply to all future legal transactions unless otherwise expressly agreed.


(5) is offered in English. These terms of use were written in German and translated into English. In case of any conflict between both versions, the German version shall apply primarily.


(6) These terms of use and the privacy policy may be modified by Panono, if it appears necessary and if it does not cause any prejudice to the customer contravening good faith. Such modification may occur in case of a change of the applicable law, amendment of superior case law or change of the trading circumstances. Panono will notify the user about any modifications, its reasons and the extent of the changes in text format (e.g. via email). The modifications are considered accepted if the user does not disagree at least in text form. Panono will give special notice on this effect in its notification note. The objection has to be received by Panono within four weeks after the user received the notification. If the user disagrees to the changes, the wish for modification is considered rejected. The contract will then resume without the suggested modifications, albeit both parties may terminate the contract with immediate effect.


(7) For special services, Panono is allowed to impose complementary conditions. If those complementary conditions are in conflict with the terms of use, the complementary conditions are to be favoured against the terms of use in cases of conflict. Panono will notify the user in writing (e.g. via e-mail) about the complementary conditions by naming the reasons and the specific scope. To this extend, the terms of previous section (6) apply.




(1) “Panono” is the Professional360 GmbH, domiciled in Leipziger Strasse 48, 10117 Berlin.


(2) “” is the web presence offered by Panono through


(3) “Users” are persons who call up the websites of or who use the provided services of the website.


(4) “Account” is the user account that is required for using the provided services of Panono.


(5) “Images” are all picture files that the user has created with a Panono camera.


(6) “Panoramas” are images that are edited by the services of Panono and stitched together to a Panono panorama.


(7) “Open area” means all webpages on in their entirety that are open to the user without the necessity of a registration and the activation of an account.


(8) “Registered area” means all webpages on in their entirety that are only open to registered users with an account.


(9) “Services” are all non-binding online services and functions provided by Panono on


(10) “Panono App” is a software that the user can i.a. use to view his panoramas that are saved on by use of a smartphone or tablet.


(11) “Contents” are all images, panoramas, pictures, videos, information, tags, messages, graphics, data or other material and all albums and profiles that are uploaded, transferred, tagged, posted or shared by the user in the context of the provided services of Panono.


(12) “Third party services” are online services provided by third parties amongst other things in order to share or broadcast images, panoramas or other contents. Third party services are especially but not exclusively social media services such as facebook, twitter or Google+.


(13) “Private use of panoramas” is the usage of the user’s panoramas for his own website or in context of the Panono App.


(14) “Private use of the images” is any usage of the user’s images that exceeds the granted rights under § 8 (1) – (5).


(15) “Panono Cloud” is the name of the platform that Panono provides on




(1) Within the registered area of, Panono provides a platform with different services regarding the panono camera.


(2) The services include amongst other things the upload of images and their editing and stitching to panoramas on The storage space is subject to costs for Panono. The user is not entitled to claim a certain amount of storage space. The user can add a short description to the panoramas. The uploaded images and panoramas as well as other contents of the user are regularly stored by Panono for a time of up to 24 months after upload, as long as they are not deleted by the user. Panono reserves its right to delete user photos for a particular reason. Panono potentially charges the user for stitching, hosting and download of panoramas on the Panono platform. The respective applicable fees can be found in the Attachment Price List. Panono reserves the right to increase the prices charged for the services and to introduce prices for services previously provided free of charge, if the costs incurred by Panono increase. In case of a price increase, the user will be informed by Panono in good time, at least 4 weeks before its introduction, and has a special right of termination of the corresponding service at the time of the price increase. The user’s profile contains a list of the user’s images. The user may create albums to organize the images. In addition, the user may choose between the following privacy settings:


(a) Private: This is the default setting. Only the user has access to the panoramas.


(b) Unlisted: The panoramas are visible for the user as well as other users, who know the link of the particular panorama. The panorama can shared by using the sharing function with third persons or by using the services of third parties and they can be embedded into web pages by using a code. The unlisted-panoramas are not visible to other users, who visit the user’s profile.


(c) Public: The panoramas are published in a publicly accessible feed und are visible to all persons, who visit the user’s profile.


(3) Panono is entitled to render the provided services by third parties.


(4) The user has to ensure sufficient internet access. Also, the user is responsible for complying with the necessary system requirements in order to use the services, especially for his operating system.


(5) Panono does not guarantee the permanent access and availability of the contents uploaded by the user on or the availability, quality and success of the provided services. In particular, Panono is not obliged to provide support or updates or to adjust services to possible changes of hard- and/or software. In addition, Panono does not guarantee for the use and inclusion of third party services.




(1) In order to make use of the services provided within the registered area, a permanent registration and the activation of an account are required. Registration is cost-free.


(2) Solely individuals at the age of 14 or older are permitted to register. By registering, the user confirms that he has reached the minimum age of 14 years. Users under 18, respectively under the majority of the country of his residence require permission of their parents or persons with parental authority in order to use Panono’s services in accordance with these terms of use. Panono is entitled to request appropriate proof regarding age, identity and parents’ permission.


(3) In order to register, the user needs to fill in the required data in the registration form in the open area of The required data need to be complete and truthful as far as the declaration is not optional. Aliases, pseudonyms and fantasy names are not allowed to be used for registration data, only for the creation of account names. It is inadmissible to use someone else’s or incorrect data. By completing the registration process, the user makes a binding offer to the conclusion of a contract about the use of the services on


(4) The registration of a user, including user data and email address submitted by the user via online registration form, is processed automatically. After registration, the user is given access to all services provided at the extend of the account activation. Panono usually accepts the offer of the user regarding his account – as far as Panono does not explicitly state its acceptance – impliedly by enabling the user to access the registered area of The user is no longer bound by his offer, if more than three workdays passed without Panono accepting the offer.


(5) There may be the option for the user, now or in the future, to get access to the services only provided in the registered area via facebook log-in or twitter log-in or other social media or partner company platforms. By entering his data in this case on such platforms, the user submits a binding offer to the conclusion of a contract about the use of the services on By activating the user’s account, Panono accepts the offer after verifying the submitted data by the operators of Facebook or Twitter or other platforms. The user is no longer bound by his offer, if more than three workdays passed without Panono accepting the offer.


(6) The user’s right to use the services is neither exclusive, sublicensable nor transferable.




If the customer is a consumer with habitual residence or abode in one of the Member States of the European Union (EU) or in the European Economic Area (EEA) he has got the legal right of withdrawal that Panono hereby informs about:


§ 5a Withdrawal Policy

Legal Right of Withdrawaly


You are entitled to cancel this contract within fourteen days without giving reasons. The period of cancellation is fourteen days from the date when the contract was concluded.


To exercise your right of cancellation, you must notify us Professional360 GmbH, Leipziger Strasse 48, 10117 Berlin, E-Mail:


by a clear statement (eg letter by mail or email) of your decision to withdraw from this contract. You can use the withdrawal form (§ 5 b), however, this is not mandatory. If you make use of this opportunity, we will immediately send you a confirmation (e.g. via e-mail) of the arrival of such a withdrawal.


In order to observe the revocation period it is sufficient for you to send the message about the right of withdrawal before the withdrawal deadline.


Effects of withdrawal


If you withdraw from this contract, we must refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the least expensive type of standard delivery offered by us) immediately at the latest within fourteen days from the date of receipt of your cancellation notice. For the repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will not be charged any fees for this repayment.


If you demanded that the services begin within the period of cancellation you must pay us a reasonable charge equivalent to the service provided until the date you informed us about your withdrawal in comparison to the entire contractual services you agreed upon.


§ 5b Standard Withdrawal Form

You can use the withdrawal form, however, this is not mandatory


Standard Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract


To: Professional360 GmbH, Leipziger Strasse 48, 10117 Berlin, E-mail:


- I/We (*) hereby give notice that I/We (*) withdraw from my/ our (*) contract of sale of the following goods (*) / for the provision of the following services (*)


- Ordered on (*) / received on (*)


- Name of consumer(s)


- Address of consumer(s)


- Signature of consumer(s) (only if this form is notified on paper):


- Date




(1) In order to ensure a duly course of services, the user has to comply with the following obligations that may lead to disadvantages for the user – particularly termination or claim of damages by Panono – in the event of misconduct.


(2) The user is obliged


1. to provide complete and truthful information regarding the registration process and all other enquiries that are necessary to achieve the purpose of the contract,


2. after registering, to give his / her valid credit card details (e.g. Visa or Master Card) via which all those payable services which are used by the user are invoiced by Panono, if the user wants to use these payable services,


3. to immediately amend all mandatory information in the event of a subsequent change,


4. to assure that his user name and password are not available to any third party,


5. to prevent the use of Panono’s services under his account by any third party,


6. to refrain from the use of automated password presetting functions,


7. to inform Panono immediately under in the event of any abusive use of his account or password, or if there are indications for any upcoming abusive use.


(3) The user must not act in a way that abuses the law, that is offending against good morals and that is against the law as well as infringes the rights of third parties. This contains in particular but not exclusively the following obligations:


1. The user guarantees that all information he enters to the network/internet do not contravene statutory regulations on youth protection, on the general right of personality and on the right in one’s own image, and rights such as trademark rights, copyrights and related rights. Therefore, before uploading images or other contents, the user must prove that he has all the required rights. In addition, the user must check if all persons in the picture uploaded gave their consent to the prevalence of the image. The user guarantees that all uploaded images do not infringe the law of publication of any third party, respectively that the creator will not bring any actions against Panono regarding the publication of the image.


2. The user has to refrain from entering immoral, discriminating, racist, extreme right-wing or religious feelings violating contents or data.


3. The user himself has to comply with statutory provisions of data protection and data security.


4. The user promises to comply with the code of conduct.


(4) The user must not change or impede Panono’s services. This also includes the transmission of viruses and spyware. Electronic attacks of all kinds on this platform or upon other users are strictly prohibited.


(5) If the user contravenes any of the foregoing obligations, he must reimburse all damages caused thereby as the circumstances require, unless he cannot be held responsible for the violation of duty. The user keeps Panono indemnified against all charges of third parties, especially regarding any infringements of copyrights or personality rights. The user has to notify Panono immediately about any derogations of the rights covered by the contract that become acquainted. Panono is entitled to bring suitable actions in order to defend itself and to exercise its own rights. The user must coordinate his own actions with Panono beforehand. The indemnification also includes the compensation of all costs that result or have resulted from any prosecution or legal defence.




(1) If the user fails to comply with his obligations under § 6 (2) to (4) or the code of conduct, Panono is entitled to impose sanctions on the user. The same applies if Panono receives any notification by a third party about the infringement of the obligations under § 6 (3) – (4), as far as the allegations are not obviously untrue.


(2) When determining the sanction imposed, Panono will take into account the user’s legitimate interests und consideration will be made, amongst other things, whether an unwitting malpractice has occurred or a culpable violation. Panono is entitled to impose the following measures and sanctions depending on the gravity of the non-compliance:


(a) Warning to the user


(b) Partial or total deletion of contents of the user


(c) Limitation on the usage of Panono’s services


(d) Temporary blocking of the user


(e) Termination for cause of the user.


Prior to the imposition of the penalties set out under subparagraphs (b) to (e), Panono will discourage the user and request the user to remedy the breach of duty by setting a time limit of seven calendar days. After the unsuccessful expiry of the time limit, Panono will impose the sanction against the user (in accordance with the proportionality principle) without further notice.


(3) In particular, Panono is entitled to impose sanctions on the user in accordance to § 7 (2), if


(a) the user uses a Panono-Camera, that has been registered as obtained unlawfully from the owner (by theft, fraud or other criminal action) or


(b) the user uses the Panono-Camera, that he purchased directly from Panono but hasn’t fully paid for yet.


(4) If the user has been blocked, the further usage of Panono’s services is prohibited. The user must not re-register with Panono.




In order to upload the images on and to use Panono’s services, the user grants Panono all necessary rights for the chosen privacy settings:


(1) If the user chooses to use the default setting Private, he grants Panono all rights for the duration of the contract (editing right and right of use) that are necessary for stitching, storing and making accessible for the user by the digital inclusion on and for providing for download.


(2) If the user chooses to use the setting Unlisted, he – additionally to § 8 (1) – grants Panono all rights for the duration of the contract that are necessary for making the panoramas accessible for third parties determined by the user on and/or for including the panoramas within the scope of the sharing function on social medias Facebook, Twitter and Google+ and for distributing.


(3) If the user chooses to use the setting Public, he – additionally to § 8 (1) and § 8 (2) – grants Panono all rights for the duration of the contract that are necessary for publicly publishing the panoramas on the internet and making them retrievable on the home page of In addition, Panono is entitled to grant a simple right of use to third parties solely for non-commercial purposes.


(4) In case that the user subsequently limits the privacy settings, after he had chosen Unlisted instead of Private or Public instead of Unlisted, this change has no effect on the already transferred rights. The rights of use and rights of exploitation remain with Panono. The same applies in the event of termination of the user contract. The termination has no effect on the already transferred rights of use and rights of exploitation.




(1) The contract on the use of services is concluded for an indefinite period of time. The legal relationship between user and Panono may be terminated by both sides at a term of one month to the end of the month without giving any reason. In order to delete the account sending an email to with the request of deletion of the account suffices.


(2) The right to terminate for cause or the right to block an account or the user remain unaffected. A due and sufficient cause for cancellation without notice by Panono exists if there is a serious infringement by the user of these terms of use. A serious infringement exists, if the user fails to comply with his obligation under § 6 (2), § 6 (3) or § 6 (4).


(3) In case of termination by Panono, the user is prohibited from registering once again. This also applies to registrations under a different name and/or legal business name.


(4) The account will be deleted once the user successfully de-registered.




(1) Any claims for damages by the customer are excluded unless in those cases where the customer’s claims for damages arise from injury to his/her life, body, health or a violation of material contractual obligations (cardinal obligations) and except liability for any other damage caused by willful or grossly negligent breach of duty by Panono, its legal representatives or its vicarious agents. Material contractual obligations are obligations whose fulfilment is necessary for achieving the purpose of the contract.


(2) In the event of a breach of material contractual obligations through ordinary negligence, Panono shall only be liable for any foreseeable damage typical for the contract, unless the damage claim is for injury to life, body or health.


(3) The restrictions set forth in subsections (1) and (2) above also apply in favour of Panono’s legal representatives and vicarious agents if damages are claimed directly from them.


(4) The provisions of the Produkthaftungsgesetz [German Product Liability Act] remain unaffected.


(5) Panono assumes no responsibility for user-generated-content and explicitly does not regard these contents as its own. Also, Panono assumes no responsibility for the correctness and completeness of user-generated-content.




Panono solely collects user data for the purposes arising from this contract under observation of the provisions on data protection (see also pivacy policy).




(1) The contracts between Panono and its customers are governed by the law of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for the international sale of goods. As far as the customer is a consumer neither with habitual residence or abode in one of the Member States of the European Union (EU) nor in the European Economic Area (EEA), the law of the Federal Republic of Germany and the German consumer protection law is applicable to the exclusion of the United Nations Convention on Contracts for the international sale of goods.


(2) Provided the user is an entrepreneur, a legal person under public law or as special fund under public law, these terms of use and its interpretation are subject to the law of the Federal Republic of Germany to the exclusion of the UN Sales Convention. Explicitly excluded shall be the application of the UN Purchase Right (CISG). Venue for all disputes arising from contractual relations between the customer and Panono is Panono's registered office.


(3) If any provision of this contract is legally invalid the other provisions hereof shall remain binding. Any ineffective provisions are replaced by legal provisions, as far as existent.


(4) Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG:


The European Commission is providing an online dispute resolution platform (OS), which can be found at Panono prefers to clarify the user's concern in direct exchange with the user. Panono is neither willing nor obliged to participate in a dispute settlement procedure before a conciliation board. Please contact us with questions and problems directly.




The following rules are mandatory and apply to the conduct of all users, to the content of all profiles, to all panoramas and videos as well as to all dealings with data that are accessible over the network:


§ 1

All users shall maintain a respectful manner of expression and polite interaction. No one shall be negatively emphasized, defamed, harassed, insulted or ridiculed.


§ 2

Any contents that contravene applicable law are not permitted. Especially contents showing images of physical or sexual violence as well as pornographic motives are prohibited. Panono reserves the right to bring legal action in the event of criminal activities.


§ 3

Data must not be read, stored, edited, changed, forwarded or otherwise misused manually or automatically for the purpose of data acquisition without consent.


§ 4

It shall be prohibited to set up profiles and websites within the network that serve to read out, store, edit, change, forward or otherwise misuse information.


§ 5

It shall be prohibited to use or spread viruses, links, programs or other techniques that contravene Panono’s terms of use.


§ 6

There must not be any technical attacks in order to entirely or partly change, misuse, delete or otherwise damage data of individual users. Likewise, technical attacks of any kind on the servers and data bases of Panono are prohibited.


§ 7

Any violation of the terms of use or the rules of this code of conduct result in a warning of the user, a temporary or permanent blocking or deletion of the user account. Panono reserves the right to delete any account immediately and without any warning.

Attachment Price List (as of August 1st, 2019, effective from September 1st, 2019)




Price in €

stitching/ creation of a 360 degree panorama photo out of the 36 single photos on the Panono online platfom

per one developed 360 degree panorama photo


(ex post quantity discount from 200 photos / calendar month, upon request)

hosting of a 360 degree panorama photo in the Panono cloud

per one developed 360 degree panorama photo, hosted before September 1st, 2019

free of charge

hosting of a 360 degree panorama photo in the Panono cloud

per one developed 360 degree panorama photo, hosted after September 1st, 2019

free of charge

download of a 360 degree panorama photo from the Panono cloud

per one developed 360 degree panorama photo

free of charge


Billing takes place at the end of a calendar month for the sum of all provided services in the respective calendar month, via automatic debiting of the deposited credit card (Master- Visa-Card or eventually other credit card).